Refuse the item and notate on the paperwork that your order was damaged and hand the paperwork back to the driver.
Accept the item, and take close-up shots of the defective furniture and email them back to us at firstname.lastname@example.org
. (Just please don’t confuse them with the other
bedroom furniture shots you have on your computer.) We’ll take a look and determine if we need to send a replacement piece or issue a full refund. ALL RETURNS MUST COME WITH COMPLETE ORIGINAL PACKAGING REGARDLESS OF REASON FOR THE RETURN Please note that all shipping-related or product related issues must be claimed within 48 hours of receiving your shipment.
In other words, don’t be a couch potato (even if it is
a comfy couch). PLEASE NOTE THAT IF YOU ACCEPT THE DAMAGED ITEM(s) IT MUST BE NOTATED ON THE DELIVERY PAPERWORK THAT THE ITEMS WERE DAMAGED. FAILURE TO DO SO COULD RESULT IN AN INABILITY TO PROVIDE FULL CREDIT