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So, youíve purchased and received your piece of furniture from AFA Stores, but you donít want to keep it. WHAT?!? Like everyone else, our customers have the rights to change their minds. We donít want you keeping something that you donít want, and have included a set of guidelines for you below to help you get started with your return.
What if I receive my shipment and I donít like it?
What? You donít like it? Weíll stop our questioning and hope that you simply had a bit of buyerís remorseÖwhich we totally understand. Just give us a call at 800-617-0106 or email us at firstname.lastname@example.org. Once a return request is authorized by customer service, we will email you a return authorization number. Please note that returns without an authorization number will be refused. Sorry! Itís just policy! You must ship your item back within 30 days to qualify for a refund. We do charge a 10% restocking fee and require that you pay your own return shipping. ALL RETURNS MUST INCLUDE ORIGINAL PACKAGING. NOTE THAT ORDERS CANCELLED AFTER THEY HAVE SHIPPED WILL INCUR THE SAME RETURN SHIPPING AND 10% RESTOCKING. ADDITIONALLY IF AN ITEM YOU ORDER DOES NOT FIT INTO YOUR ENTRYWAY, OR IN A PART OF THE HOME TO GET IT TO ITS DESIRED LOCATION WE WOULD CHARGE RETURN SHIPPING AND THE SAME 10% RESTOCKING FEE. EACH ITEM HAS SPECIFIC DIMENSIONS TO AVOID THIS BEING AN ISSUE
What if I get my furniture and itís damaged?
We offer you a million apologies, but hey, sometimes things just happen for no good reason. Whether it was an error on our part or the consequence of your delivery manís rally car racing dreams, we do accept items that are defective or damaged. Please do one of the following:
A. Refuse the item and notate on the paperwork that your order was damaged and hand the paperwork back to the driver.
B. Accept the item, and take close-up shots of the defective furniture and email them back to us at email@example.com. (Just please donít confuse them with the other bedroom furniture shots you have on your computer.) Weíll take a look and determine if we need to send a replacement piece or issue a full refund. Please note that all shipping-related or product related issues must be claimed within 48 hours of receiving your shipment. In other words, donít be a couch potato (even if it is a comfy couch). PLEASE NOTE THAT IF YOU ACCEPT THE DAMAGED ITEM(s) IT MUST BE NOTATED ON THE DELIVERY PAPERWORK THAT THE ITEMS WERE DAMAGED.FAILURE TO DO SO COULD RESULT IN AN INABILITY TO PROVIDE FULL CREDIT
Fine print that you really shouldnít ignoreÖ
Returned products must come back in original condition and packaging. In the circumstance that we receive a return that shows obvious signs of wear and use (shame on you!), additional fees may be applied. We also cannot accept returns on modified or assembled merchandise.
The following brands are made to order and CANNOT be returned after purchase: